Refund Policy

1. The short version

Ask within 14 days of your first payment. If you have not used the API, we refund in full. If you have used it, we refund the unused portion at our discretion. Renewal payments can be refunded if you contact us before the renewal period is well under way.

2. Free tools are never charged

Everything free on the site stays free. There is no trial that converts into a charge, and no card is required to use the calculators or the catalog.

3. How to request a refund

Email <a href="mailto:[email protected]">[email protected]</a> from the address you paid with, or reply to your order confirmation. Include your order confirmation number. We acknowledge within two business days.

4. How the money comes back

Refunds are issued by Waffo Pancake, the Merchant of Record, to the original payment method. Once approved, the refund itself is typically quick but may take several business days to appear depending on your bank.

5. Cancellation

You can cancel at any time using the customer portal link in your order confirmation, or by emailing us. Cancelling stops the next renewal. Access continues to the end of the period you already paid for.

6. Chargebacks

Please contact us before filing a chargeback — disputes cost everyone time and we will almost always resolve it faster directly. Accounts with an open chargeback may have API access suspended until it is resolved.

7. If we got it wrong

If the Service was unavailable or a defect prevented you from using Pro, tell us and we will make it right, including a full refund regardless of the window above.

Last updated Oct 15, 2026. SelfBench · Contact